Refund policy

Out of an abundance of caution for the health and safety of our team and our customers, we are not accepting returns at this time. 

If you don’t love your EVANNE product(s), feel free to contact us at concierge@evanneonearth.com and we will do our best to address and accommodate your concerns along with any reasonable requests you may have. Any type of refund or exchange will be at EVANNE’s sole discretion, and may be subject to an additional review process. Refunds will be issued for any method of payment charged for purchases made directly through evanneonearth.com, but later canceled by EVANNE. Prices are in U.S. dollars unless otherwise stated and are subject to change. We may require verification of information prior to the acceptance and/or fulfillment of any purchase. 

If you have purchased EVANNE products through a third-party retailer, authorized partner, or any other unauthorized source, we will be unable to assist in the refund/exchange process, and direct you to contact the customer service team representing the retailer you purchased from.